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LMBK Surf House
4 months
Hospitality and Travel
USA
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LMBK Surf House by Venice Technologies is a hospitality brand offering boutique surf and wellness retreats in scenic destinations. They focus on delivering immersive guest experiences through personalized stays, community-driven activities, and sustainable living. By combining travel, technology, and wellness, LMBK provides a modern surf getaway enhanced by digital innovation and smart hospitality solutions.
Centralized pipeline for guest and feedback data
Structured DBT models for efficient transformation
Real-time Looker dashboards showing guest KPIs
Unified data layer supporting business decisions
Data Engineer
GA4 Analyst / Implementation Specialist
Looker Studio Developer / BI Analyst
Data Analyst / Insights Specialist
Hourly Contract
Eliminating Data Gaps, Inefficient Reporting, and Weak Customer Understanding
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Fragmented and inconsistent guest data slowed decision-making
No structured insights into customer reviews or on-site feedback
Operational teams lacked real-time visibility into performance metrics
To improve guest data management, we focused on streamlining ingestion and transformation processes to handle large volumes efficiently. We designed a flexible data structure that integrates both operational metrics and guest experience KPIs. By transforming raw feedback into clear, actionable insights, we aimed to enhance service quality. Additionally, we prioritized creating intuitive dashboards that empower non-technical teams to access and act on real-time data, driving informed business decisions.
● How can we streamline data ingestion and transformation at scale?
● What structure supports both operational and experience-related KPIs?
● How do we convert guest feedback into actionable insights?
● Can we empower non-technical teams with accessible dashboards?
scores, driven bydata-informed operations.
Centralized Job Data Infrastructure and Analytics
The project began with deploying GA4 to capture detailed, event-based guest behavior, enabling more granular insights. Using DBT, we cleaned and modeled complex feedback and interaction datasets to ensure data accuracy and usability.
All data was centralized into a BigQuery warehouse, providing a scalable and unified analytics foundation.
To maximize accessibility and impact, we designed interactive Looker Studio dashboards tailored for operations, marketing, and guest service teams. This holistic infrastructure empowered stakeholders with real-time, actionable insights, enhancing guest experience management and operational efficiency across the organization.
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Reduced guest issue response time, improving service quality.
Enhanced resource allocation during peak hours using real-time feedback insights.
Accelerated issue detection, enabling quicker action on service gaps.
Improved guest satisfaction scores, driven by data-informed operations.
DataRopes.ai is a global technology partner which delivers end to end services like data engineering, data analysis, data science and AI & ML
Reviewed on
150 E B St Lbby # 1810
1106 A, 11th floor, Haly Tower,
Sector R DHA Phase 2, Lahore
DataRopes.ai is a global technology partner which delivers end to end services like data engineering, data analysis, data science and AI & ML.
Reviewed on
Address
150 E B St Lbby # 1810
1106 A, 11th floor, Haly Tower,
Sector R DHA Phase 2, Lahore
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