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Project Duration
3 months
Client Industry
Saas and Tech

Target Markets
North America

Tawkify

Marketing Analytics and Behavioral Insights Platform for Data-Driven Customer Engagement Strategies

Technology Stack

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Client Overview

Challenges in Modeling Subscription and Business Metrics

The client is a fast-growing digital services platform that needed better visibility into marketing spend and user behavior. They offer data-driven experiences to end-users and rely on precise analytics to steer campaign strategy, package performance, and audience segmentation

Solutions Delivered

Centralized Sigma dashboard monitors traffic, marketing spend Custom dashboards analyze demographic behavior patterns Campaign-package correlation improves targeting effectiveness Resolved key data quality issues impacting analytics

Team Composition

Data Analyst

Sigma Dashboard Developer

SQL Data Engineer

Marketing Data Strategist

Engagement Type

Contract on hourly basis

Key Challenges

Key Challenges in Campaign Tracking and Data Quality

Inadequate Campaign Visibility

No clear daily tracking of traffic or marketing spend

Poor Data Quality

Reporting issues caused by inconsistent or unreliable data

Limited Behavior Insights

No way to compare user vs. client segments or link activity to UTM campaigns

Strategic Roadmap

To enhance campaign performance, we must centralize daily traffic and marketing spend tracking in real time for accurate visibility. Implementing tools that analyze user behavior by demographic segments will provide deeper insights. Ensuring high data quality is critical to support confident decision-making. Finally, correlating marketing efforts with user purchases and campaign metadata will enable precise targeting and optimization, driving better ROI and more effective campaign strategies across all channels.

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We developed dynamic dashboards in Sigma Computing to provide daily visibility into traffic and marketing spend, enabling real-time budget tracking and campaign monitoring. A dedicated User Behavior Dashboard was created to analyze key demographic segments, improving audience understanding.

Execution Approach

Comprehensive Mixpanel Event Tracking and Attribution Fixes

We developed dynamic dashboards in Sigma Computing to provide daily visibility into traffic and marketing spend, enabling real-time budget tracking and campaign monitoring. A dedicated User Behavior Dashboard was created to analyze key demographic segments, improving audience understanding.
Data integrity issues were identified and communicated to the Engineering team for swift resolution, ensuring reliable analytics.
Additionally, reports linking purchased packages with campaign UTM parameters were generated, allowing precise correlation between marketing efforts and sales outcomes to optimize targeting and campaign effectiveness.

BUSINESS IMPACT

Real-Time Marketing Visibility
Enhanced Targeting Precision
Improved Data Accuracy
Optimized Campaign Performance

60%

reduced manual analysis time with automated dashboards.

25%

improved campaign ROI via enhanced UTM attribution.

100K+

users segmented by demographics for targeted marketing.